How to Protect Yourself from Scam and Nuisance Calls and Improve Your Well-being

Emily Rosenorn-Lanng
Stevie Corbin-Clarke
24th July 2020

Scam and nuisance calls are unwanted and unsolicited phone calls that try to sell you something, trick you into giving personal or financial information, or harass you for other purposes. Scam and nuisance calls are not only annoying and intrusive, but they can also pose serious risks to your security, privacy, and well-being.

According to a recent evaluation report by Bournemouth University, receiving scam and nuisance calls has a significant negative impact on individuals’ well-being. The report found that people who receive scam and nuisance calls report lower levels of well-being than the general population, and that this effect is not dependent on whether they engage with the caller or not. The report also found that older and vulnerable people are more likely to have lost money to scams, and to have lower well-being scores than other groups.

The report was based on a mixed method approach that involved collecting data and feedback from different segments of the local population in Dorset, who applied for and received a trueCall secure plus call blocker device. The trueCall secure plus call blocker is a device that filters incoming calls and blocks unwanted ones, such as scam and nuisance calls. The device also allows users to record their calls, manage their contacts, and access online call statistics.

The report found that installing the trueCall secure plus call blocker device reduced the number of scam and nuisance calls received by the participants, and increased their well-being scores significantly and consistently in the three months after the installation. The report also found that the call blocker device provided an effective intervention against scam and nuisance calls, which remained consistent across all age groups, genders, living arrangements, and vulnerability status. The report concluded that the call blocker device offers a simple and practical solution to protect people from scam and nuisance calls, and to improve their well-being.

If you are a person who receives scam and nuisance calls, or if you are concerned about someone who does, you may find this report useful and relevant for your own well-being. You may also want to consider applying for or recommending the trueCall secure plus call blocker device for yourself or others. This device offers a unique opportunity to enhance your security, privacy, and well-being, and to reduce the negative impact of scam and nuisance calls.

Meet the author(s)

Emily Rosenorn-Lanng

Emily Rosenorn-Lanng is a researcher and project manager at the National Centre for Cross Disciplinary Social Work (NCCDSW) at Bournemouth University. She has over 19 years of experience in conducting and managing various research projects in health and social care, local government, tourism and heritage sectors. She specialises in quantitative research methods, game-based learning, generative AI, cybersecurity, and accessibility. She is also pursuing a part-time PhD in game-based learning in Cyber Security education. She has published several research papers and reports on topics such as mental capacity, cyber fraud, child mortality, leadership development, and more. She has also participated in the InnovateUK cyberasap program, a pre-accelerator for cyber security start-ups.
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Stevie Corbin-Clarke

Research Assistant
Stevie Corbin-Clarke is a research assistant in the Department of Social Work and Social Sciences at Bournemouth University. She graduated with a degree in Primary Education (BA Hons) from the University of Chichester in 2017 and joined BU shortly after. She works across multiple research centres, including the NCCDSW and The Centre for Seldom Heard Voices and Marginalized Communities. She has a passion for qualitative research methods and engaging with vulnerable groups and sensitive issues.
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